Our Most Recent Service Reviews
Matt was awesome, very friendly and helpful and explained everything to me. He got me the best price possible
Yanky was quite wonderful. He was tidy and careful. He replaced 3 toilets. He was here for quite awhile which I expected. However their price is very high. Prior to committing to the service I spoke with my husband who didn't actually hear the quote I ...was given. My husband said to go ahead so I did. When he came home he was it thrilled to hear the final price of the job. On that I don't know if I would use them again because of their very high price. I would have had 1 toilet done and used someone else for the other 2 But Yanky was an excellent plumber, explaining things well and very nice.
I am of two conflicting views in reviewing this plumbing company. I was positively impressed by their professional call center and promptness in scheduling a same day appointment for my urgent issue. I needed a shut-off valve fixed, which is a very ...simple repair. They informed me of a $89 diagnostic fee, waived if I proceed with the service. They proceeded to give me a 4-hour window, which was fine. When the plumber showed up, they informed me that the fee would be a whopping $735!!! They were willing to give me a 10% discount, and reminded me that the diagnostic fee would be waived and that their work comes with a 3-year warranty. To install a simple shut-off valve should NOT be that expensive. But they knew I was in need and they were preying on my weakness of my emergency (having no water). I could not stomach such predatory tactics and opportunistic price gouging. They clearly jack up their rates to cover call centres and other overhead by looking out for where they can overcharge their customers. Despite being in dire straits, I kicked them out. I luckily found someone later that day, who came within an hour, and charged me $150. Save yourself the time and aggravation, don’t call these people!!!!
Scammed for 1000 came an didn't fix the problem.
Extremely expensive. Quoted $600+ for a 20 minute very simple task and $50 material. Not recommended.
From start to finish organized and courteous. Sean was my technician and he quickly assessed the situation : made recommendations and efficiently completed the work . Would recommend them
Shawn is really really good!!! Very patient and he also did explain me why things had to be replaced! Excellent professional!!!!
Matt was great. Very professional. He was fast and very efficient. Everything went smoothly. Thanks Matt!
Best Plumbing was very professional, right from the front desk that picked my initial call, and ensured that a technician was scheduled at the earliest. The team communicated with me through text messages prior to the technician 's arrival. While they ...provide a 3 hour window, Best Plumbing worked with me to schedule the technician prior to a meeting I had to attend during the scheduled time slot. Matt, the technician, was knowledgeable and friendly, and on assessing the situation, provide me with a few options and the before and after tax costs for each option. Once I decided on an option, Matt completed the repairs/installation, tested the installation and provided clear instructions. Matt also emailed me the invoice so I could pay online without having to share my payment card details with a technician. Thank you, Matt and Best Plumbing, for a great job. Definitely would select the team for any other Plumbing requirements. Guru, Pickering, ON